How long will my order take to be shipped?
At Global Footcare, we aim to get your order to you as soon as possible, which is why we use express shipping on all orders. Any order made before 2pm will be shipped out the same business day. Any order made after 2pm will usually be shipped the following business day.
Business days refer to Monday-Friday with the exception of major Australian or Queensland public holidays.
NOTE: Any aerosol items may take an extra 1 - 2 business days to be delivered, as aersols cannot be shipped by air, and will need to be delivered by road.
When can I expect my delivery?
Metro: 1 Business Day
Rural: Up to 5 Business Days.
Metro: Up to 3 Business Day
Rural: Approximately 10 Business Days.
You will be emailed a tracking number and the courier used when your order is shipped from our warehouse.
For more information on your estimated delivery time:
Visit the AusPost Delivery Calculator or StarTrack Delivery Calculator.
NOTE: Shipping time does not include processing time (typically 24-48 hours). All orders ship from COOMERA QLD 4209
EXTENDED RETURNS & EXCHANGES
We’re spreading some holiday cheer this season! Any orders made between November 20th and December 15th are eligible for free returns and exchanges until January 14th, as long as it complies with our policy;
* The item must be in resellable condition,
* Consumable items cannot be returned,
* Only orders over $99.00 qualify for a free returns label.
Can I return an item?
You may return an item within 30 days of purchase as long as the item is in original condition with original packaging.
How do I return or exchange an item?
Please follow these steps:
- Contact our customer service team on 1300 856 226 or email them at email@example.com to let them know you are making a return or an exchange.
- For a return: Fill out the return portion of the form that was sent to you.
For an exchange: Fill out the exchange portion only on the form that was sent to you by the customer service team.
- Repackage your merchandise in its original packaging and include the completed form.
- If you are eligible for a free return, affix the prepaid label to the outside of the box.* If you are not eligible, we recommend using a reigistered courier to return your package. Make note of the tracking number in case you need to track your package.
- Drop off your package at any authorized Australia Post location, or give it directly to your mail carrier. Please allow up to 5 days for the credit to show on your statement.
* If you do not use the provided shipping label and designated shipping method, Global Footcare is not able to refund shipping charges.
For eligibility, please visit the Pricing tab.
30 DAY SATISFACTION GUARANTEE
We are confident you'll love our products, so much so that we have given you 30 days to try out your new items! If you don't find your pruchase suitable, you may return the product within 30 days for a full refund less shipping costs.
A 30 Day Satisfaction Guarantee is only available for the following brands:
Want FREE shipping?
Sign up to our newsletter at the bottom of the page for FREE SHIPPING on your next order!*
*Free shipping only vaild once per customer.
How much will shipping cost me?
We offer a flat rate shipping price of $4.95 nationwide!
How much does returning an item cost?
If you are looking to return an item, you will need to contact the customer service team for more information. Returns are FREE for orders over $99. Be sure to package the goods securely. We recommend using a reigistered courier, if you do not, there is no guarantee your order will make its way back to us. For more information, please click the returns tab.
Threds items cannot be returned, unless gifted to you, due to the consumable nature of the product. If this is the case, please contact customer service to organise a store credit.